FAQ

TICKETS/SEATING

How do I get tickets for Music City Roots?
Tickets are available through our website, our Roots Radio Store inside the Factory, and at the Visit Franklin Visitor Center. If a show has not sold out, General Admission tickets will be available at the door.

The Roots Radio Store is open 10:00am-4:00pm Monday-Friday, and 10:00am-2:00pm on Saturday.

Our box office opens on show day at 6:00pm.

 

What time does the show start?

Doors open at 6pm CST, show starts at 7pm and lasts about 2-2 ½ hours.

 

I received a complimentary ticket. On it is the statement “Not Valid for Sold Out Shows.” How do I know if my ticket is valid for the show I want to attend?
On occasion we distribute comp tickets for promotions, silent auctions/fundraisers, and community events. These are not date-specific (they are season-specific), so when selecting the show you want to attend, please check our Facebook page or our website for updates. If a show is sold out we will quickly post the status there. We cannot guarantee entry with comp tickets if we are reaching legal capacity in the room.

Comp tickets have no monetary value and do not imply or promise reserved seating, food and beverage, or special access.

 

Is there seating available?

With the exception of a limited number of reserved seats, the seating is General Admission.

The purchase of a General Admission ticket does NOT guarantee you a seat. We set as many chairs as the room and flow allow, but there is also plenty of standing room at the back of the room and on the Mezzanine (when it is not in use for a private group event).

All general admission seating is on a first come first serve basis. We recommend getting to

Liberty Hall as close to 6 pm as possible. For a show that is anticipated to sell out, we have seen guests start lining up as early as 5:00pm.

 

 

 

 

 

How do the reserved seats work?

A limited number of reserved seats are available for each show – these are purchased only through the MCR website or the Visit Franklin Visitor Center. The reserved seat ticket is $15.00. Your name will be on your seat and one of our box office associates will escort you to it when you arrive. If you purchased a reserved seat, we ask that you be in your seat no later than 7:00pm.

For those with a reserved seat through our limited guest list: as a courtesy to our other guests, if you are not seated by show time we cannot guarantee that unclaimed reserved seats will be held.

 

Who gets on the Guest List?

Because all of our gate revenue is shared by the artists, we limit our Guest List to Music City Roots’ sponsors and partners. We do allow a certain number of guest list spots for our artists; this is detailed in advance communications with artists and their management.

Being on the guest list does not guarantee a seat, access to the Artist/Sponsor Reception, complimentary food and beverage, or backstage admittance.

 

Handicap Seating/Accessibility

In compliance with ADA regulations, we will accommodate for handicap seating. We request that you contact us prior to the show date ([email protected] – please put HANDICAP SEATING REQUEST in the subject line), so we may assign a seating area to you. Because the room is set specifically for our show with rows of chairs, and that it is mostly a General Admission show, we do not have a separate Handicap Seating section. We will insure that you will have a seat with a good view of the stage but because we cannot move chairs or block aisles, it is helpful for us to know ahead of time so we may properly accommodate you.

The Factory and Liberty Hall are accessible on ground level. There are no steps from the parking lot to enter the building or the hall. There is ample handicap parking and ramps around the building. Access to the Mezzanine is via an elevator or by two stairwells.

Service animals are welcome but need to be identified as such; all other pets are prohibited inside the building.

 

Is this show only open to 21-and-over, or are kids allowed?

Music City Roots is a very family-friendly show. All ages are welcome and encouraged to attend to enjoy the music that we present each week. We ask that little ones be accompanied at all times by an adult.

 

Refunds

Unless a show is cancelled, there will be NO refunds. NO exceptions.

If something arises and you are unable to attend the show for which you bought a ticket, we may be able to exchange your ticket for another show date. You must communicate your request to us no less than 24 hours prior to show time (send request to [email protected] with TICKET EXCHANGE in the subject line). We cannot guarantee this for all shows.

Picking up Tickets at Will Call

If you have ordered your tickets over the internet and chosen not to print them out at home, you must pick up your tickets at our Roots Radio Store (in the Factory across from Liberty Hall) or at the box office on the night of the show.

In order to pick up tickets, the purchaser must present a valid picture ID matching the name on the order.

The Roots Radio Store is open 10:00am-4:00pm Monday-Friday, and 10:00am-2:00pm on Saturday. The box office is open on show day at 6:00pm.

Will my credit card information be safe?

Yes. All credit card transactions at musiccityroots.com occur on a secure server. You can tell your purchase is secure by starting the Buy Tickets process and clicking on the GeoTrust icon.

 

Do you offer reserved tables?
Seating for the show is theater-style – rows of chairs on the main floor. Tables are only used for dining and concessions service. Some tables are reserved for the Family Style Dining package – although the package includes a reserved seat in the audience, some may choose to stay at their dinner seat.

 

Am I guaranteed a seat with my family and friends?
The only way we know who would need to sit together is if the reserved seat tickets are purchased under one name. Otherwise we have no way of knowing seating location requests.

 

Discounted student tickets

Student tickets are not sold online – to receive the student discount, you must present a valid student ID at the door. NO exceptions.

Kids 12 years old and younger get in free with parent/guardian who has purchased a ticket.

 

 

THE FRANKLIN COMMUNITY

Are there things to do around the venue during the day?

The Factory is home to several restaurants and artisan shops. You can enjoy antiques, musical instruments, gift shops, and more. Go to www.factoryatfranklin.com for a complete list of vendors.

Historic Downtown Franklin is also not to be missed. Just five minutes away, the public square area is loaded with interesting shops, restaurants, and historic sites. When heading our way for a show, take a little extra time beforehand to explore our beautiful city. www.visitfranklin.com for maps, tours, and the Visitor Guide. The Visit Franklin Visitor Center is located on Main Street.

 

 

Do the Franklin Trolleys pick up and drop off at the Factory?
The Franklin Trolleys can get you to the Factory before our box office opens but you would need to arrange transportation back to your destination. Trolleys are operated by the City of Franklin. They run daily between downtown, the Factory, and many points around the city. Their service hours are Monday-Saturday 6:00am-6:00pm. Go to www.tmagroup.org/franklin-transit for schedules and maps.

 

I want hold an event at the Factory. How do I reserve a room?

Listed in the National Register of Historic Places, The Factory is an ideal location for company or family functions, charitable events, video shoots, product launches, and fashion shows. Over 30,000 square feet of event space is available to rent seven days a week. Music City Roots is in Liberty Hall on Wednesdays, but the room is available the rest of the week, as are other private spaces such as Jamison Hall. Go to www.factoryatfranklin.com for private events information.

 

Where is the Factory?

The Factory at Franklin ~ Liberty Hall

230 Franklin Road

Franklin TN 37064

Liberty Hall is at the back of the Factory, on the side which faces Liberty Pike.

There is plenty of free parking at the rear, side, and front of the Factory.

FROM DOWNTOWN NASHVILLE:

Take I-65 South to Cool Springs Exit #67, turning right onto McEwen Drive. Take a left onto Mallory Lane (you will see Whole Foods Market on the corner). Go .6 miles and turn right onto Liberty Pike. Go 2.2 miles – the Factory is on your right.

(Note: There are several other ways to get to The Factory from Nashville, including 8th Ave. S / Franklin Rd. and several other Franklin / Cool Springs exits off of I-65. We are encouraging this one to avoid some occasional construction snarls on Franklin and Mack Hatcher roads.)

The Factory is approximately 30 minutes from downtown Nashville.

FROM DOWNTOWN FRANKLIN (FROM THE MAIN STREET ROUNDABOUT):

Take the Roundabout to the second exit onto Main Street. Go .7 miles and the Factory will be on your right.

The Factory is approximately three minutes from downtown Franklin.

FROM SOUTH OF FRANKLIN/HUNTSVILLE AREA:

Take I-65 North to Cool Springs Exit #67, turning left onto McEwen Drive. Take a left onto Mallory Lane (you will see Whole Foods Market on the corner). Go .6 miles and turn right onto Liberty Pike. Go 2.2 miles – the Factory is on your right.

For reference as you travel, The Factory is approximately two hours from Huntsville.

FROM MURFREESBORO:

Instead of getting in interstate traffic, take Highway 96 to Franklin. From where Old Fort Parkway/Highway 96 crosses I-24 begin your route and go approximately 24 miles. Turn right onto Royal Oaks Boulevard; go about a mile and turn left onto Liberty Pike. Go 2.2 miles – the Factory is on your right.

(Note – these directions help you avoid Mack Hatcher Parkwy, which tends to get very congested.)

The Factory is approximately 35 minutes from the Old Fort Parkway/Highway 96 area of Murfreesboro.

FROM CHATTANOOGA/ATLANTA:
Take I-24 to Exit 78 in Murfreesboro, toward Franklin. Stay right onto Highway 96 and go approximately 24 miles. Turn right onto Royal Oaks Boulevard; go about a mile and turn left onto Liberty Pike. Go 2.2 miles – the Factory is on your right.

(Note – these directions help you avoid Mack Hatcher Parkway.)

For reference as you travel, The Factory is approximately 2 ¼ hours from Chattanooga, and 35 minutes from the I-24 Murfreesboro Exit 78.

 

 

FOOD AND BEVERAGE

Are food and drinks available during the show?
We have lots of meal options making our dinner-and-a-show one of the most affordable nights out anywhere around. Nashville’s legendary Puckett’s Grocery & Restaurant is the exclusive provider of our food and beverage services.

  • Concessions – Puckett’s has many items available such as fried chicken, barbecue, veggies, pizza, and breads. Iced Tea (plus coffee during our colder months) is also available in this area. There are a few tables set for Concessions patrons where you can enjoy your meal, or you may carry your food to your seat in the audience. Concessions is open when our doors open at 6:00pm.
  • Groups – see our Group page for more information on how we can help you with reservations for dinner prior to show time.

There is also a Cash Bar available, which opens at 6:00pm – we serve beer, wine, mixed drinks, sodas, and bottled water, all at reasonable prices. Credit cards are accepted, but cash is always faster! (There is an ATM inside the Factory, down the hall from our show.)

Our bars feature several flavors of Blackstone Beer, a delicious and award-winning locally-made brew that has been loved by Nashvillians for over 20 years. Blackstone is a proud partner of Music City Roots.

 

 

 

 

GROUP SALES – PRIVATE DINNERS/RECEPTIONS, VIP SUITE, TICKET DISCOUNTS

Do you offer special packages for groups?

Yes! From dinner and reserved seats to the Private Suite or space on the Mezzanine, we can tailor a package to suit anyone’s budget and any size group. Tour groups, conference attendees, employee get-togethers, and celebrations of all kinds… we offer a very affordable and enjoyable way for your group to get the REAL taste of Music City. More information is available here.   Or contact us for a quote, [email protected].

 

What is the VIP Suite?
The Private Suite on the Mezzanine level is available to rent during our show. It is just the right size for a group of 25-30 or smaller. Inside the suite is space for a dinner or reception with bar service; there are chairs in front of the Suite that provide an excellent view of the stage. Inside the Suite is also a private restroom.

Food and beverage services are provided by Monell’s Dining & Catering – all arrangements are made through us. No food or alcohol may be brought in by the client or other outside source.

See the Group Sales section on our website for more information.

 

My group has already made plans for dinner at another location. May I purchase show tickets only but get a group rate?
Absolutely. Please contact [email protected] for a discounted rate on blocks of tickets.

 

 

OTHER QUESTIONS

Do you take credit cards?
Music City Roots, the Concessions area, and the Bar take all major credit and debit cards. There is also an ATM onsite inside the Factory, just down the hall from our show.

 

Can transportation be arranged?
We are happy to do a quote for you and your group for shuttles, limousines, and town cars. We can pick you up from any location in Middle Tennessee. Contact [email protected] for a quote.

 

Is there parking at the venue?
The Factory has lots of free parking all around the building. We can accommodate vehicles of all sizes, including RVs and tour buses.

We ask that RVs, buses, and motorhomes not be left at the venue overnight.

 

Is the show taped? How does this affect the audience?

We use multiple cameras to film every show we do.   We want you to enjoy the show but ask that you keep voice at a low level and silence your cell phone. If you have a reserved seat we need you in it by the time the show starts – nothing looks worse on a camera shot than an empty seat! Once the show begins, if the venue is getting full we reserve the right to pull reserved signs and open those seats up to all attendees.

 

How may I experience the show when I am not in town?
You may watch our show live on our website, or listen via the Roots App (download for free for IPhone or Android).   We also archive all shows on our website, so you can go back and enjoy any show, any time. Check your local market for our syndicated radio show and our PBS television series.

 

Is artist merchandise available?
We encourage all of our artists to bring merchandise to sell at the shows. We have a designated area near the main entrance where they set up and sell their CDs, apparel, and other products. Each artist handles his own monies so we cannot guarantee that an artist will take credit cards. There is an ATM inside the Factory, just down the hall from our show location.

We have Music City Roots merchandise available in our Retail Store; we set up our merch kiosk inside Liberty Hall during the show. T-shirts, hoodies, CDs, koozies, and more are available.

 

May I meet the artists? ask for autographs? get a photo with Jim Lauderdale?

Most artists go to the merchandise area during or after the show, to meet their fans and sell merchandise. We cannot promise on behalf of any artist that they will come out after a show…. please understand that sometimes an artist must leave immediately after the show to travel to the next town, they may not be feeling well… any number of reasons they cannot visit with fans.

Jim Lauderdale usually is around to say hello and he doesn’t mind autographs or photos.

Going backstage is not allowed.

 

Are photos allowed?

Yes, but please do not use a flash – because we are filming the show it can sometimes affect the camera shots. BE RESPECTFUL to those around you when taking photos – no one wants to sit behind someone’s phone being held up all night!

 

How do you decide who performs on Music City Roots? How can my band be on the show?

Our team is very selective as to who will appear on Music City Roots. We curate every show to make sure it is a well-balanced offering of different genres of music. Although we do an occasional theme night, most shows are created by putting together a variety of folks whether from different genres or different parts of the country.   We listen to submissions, we work with reputable booking agents, and we bring our own favorites to the table. We receive a large volume of requests to be on the show – please follow the submission guidelines .  if you are interested in being part of Music City Roots.

 

I am a writer and want to cover the show, and I want to bring a photographer. How do I get a press pass?

Please complete the Media Credentials application . Media accreditation is reserved for working members of the media. We appreciate all media coverage of our show and provide one comp ticket per person. Guidelines are detailed on the application.

 

I am in charge of a fundraiser and would like to request an auction item.

We love supporting charitable causes in our community. Please send your request to [email protected], along with a brief description of the organization and event, and include a donation form. Based on the type of event, we will donate either a bundle of show tickets or a gift basket featuring products from our retail line and sponsors/partners.

 

Are there internships or volunteer opportunities available?
We pride ourselves on the many students who have enhanced their resumes by being an intern for our company. Some have gone on to amazing careers, some have even been hired by us! We take teaching the next generation very seriously and hope you will consider interning for us. We regularly have opportunities for audio and video engineering, lighting, social media, graphics, marketing, promotions, PR, and entertainment law (as it relates to contracts and publishing rights). Please send your resume to [email protected]

On occasion we may need volunteers for MCR or other events that we produce. We will post these requests on Social Media and on our website, so watch for those opportunities to arise.