Tickets are available through our website, our Roots Radio Store inside the Factory, and at the Visit Franklin Visitor Center. If a show has not sold out, General Admission tickets will be available at the door.
The Roots Radio Store is open 10:00am-4:00pm Monday-Friday, and 10:00am-2:00pm on Saturday.
Our box office opens on show day at 6:00pm.
Doors open at 6pm CST, show starts at 7pm and lasts about 2-2 ½ hours.
With the exception of a limited number of reserved seats, the seating is General Admission.
The purchase of a General Admission ticket does NOT guarantee you a seat. We set as many chairs as the room and flow allow, but there is also plenty of standing room at the back of the room and on the Mezzanine (when it is not in use for a private group event).
All general admission seating is on a first come first serve basis. We recommend getting to Liberty Hall as close to 6 pm as possible. For a show that is anticipated to sell out, we have seen guests start lining up as early as 5:00pm.
A limited number of reserved seats are available for each show – these are purchased only through the MCR website or the Visit Franklin Visitor Center. The reserved seat ticket is $15.00. Your name will be on your seat and one of our box office associates will escort you to it when you arrive. If you purchased a reserved seat, we ask that you be in your seat no later than 7:00pm.
For those with a reserved seat through our limited guest list: as a courtesy to our other guests, if you are not seated by show time we cannot guarantee that unclaimed reserved seats will be held.
Because all of our gate revenue is shared by the artists, we limit our Guest List to Music City Roots’ sponsors and partners. We do allow a certain number of guest list spots for our artists; this is detailed in advance communications with artists and their management.
Being on the guest list does not guarantee a seat, access to the Artist/Sponsor Reception, complimentary food and beverage, or backstage admittance.
In compliance with ADA regulations, we will accommodate for handicap seating. We request that you contact us prior to the show date (email@example.com – please put HANDICAP SEATING REQUEST in the subject line), so we may assign a seating area to you. Because the room is set specifically for our show with rows of chairs, and that it is mostly a General Admission show, we do not have a separate Handicap Seating section. We will insure that you will have a seat with a good view of the stage but because we cannot move chairs or block aisles, it is helpful for us to know ahead of time so we may properly accommodate you.
The Factory and Liberty Hall are accessible on ground level. There are no steps from the parking lot to enter the building or the hall. There is ample handicap parking and ramps around the building. Access to the Mezzanine is via an elevator or by two stairwells.
Service animals are welcome but need to be identified as such; all other pets are prohibited inside the building.
Music City Roots is a very family-friendly show. All ages are welcome and encouraged to attend to enjoy the music that we present each week. We ask that little ones be accompanied at all times by an adult.
Unless a show is cancelled, there will be NO refunds. NO exceptions.
If something arises and you are unable to attend the show for which you bought a ticket, we may be able to exchange your ticket for another show date. You must communicate your request to us no less than 24 hours prior to show time (send request to firstname.lastname@example.org with TICKET EXCHANGE in the subject line). We cannot guarantee this for all shows.
If you have ordered your tickets over the internet and chosen not to print them out at home, you must pick up your tickets at our Roots Radio Store (in the Factory across from Liberty Hall) or at the box office on the night of the show.
In order to pick up tickets, the purchaser must present a valid picture ID matching the name on the order.
The Roots Radio Store is open 10:00am-4:00pm Monday-Friday, and 10:00am-2:00pm on Saturday. The box office is open on show day at 6:00pm.
Yes. All credit card transactions at musiccityroots.com occur on a secure server. You can tell your purchase is secure by starting the Buy Tickets process and clicking on the GeoTrust icon.
Seating for the show is theater-style – rows of chairs on the main floor. Tables are only used for dining and concessions service. Some tables are reserved for the Family Style Dining package – although the package includes a reserved seat in the audience, some may choose to stay at their dinner seat.
The only way we know who would need to sit together is if the reserved seat tickets are purchased under one name. Otherwise we have no way of knowing seating location requests.
Student tickets are not sold online – to receive the student discount, you must present a valid student ID at the door. NO exceptions.
Kids 12 years old and younger get in free with parent/guardian who has purchased a ticket.
Private Dinners/Receptions, Vip Suite, Ticket Discounts
Yes! From dinner and reserved seats to the Private Suite or space on the Mezzanine, we can tailor a package to suit anyone’s budget and any size group. Tour groups, conference attendees, employee get-togethers, and celebrations of all kinds… we offer a very affordable and enjoyable way for your group to get the REAL taste of Music City. More information is available here. Or contact us for a quote, email@example.com.
The Private Suite on the Mezzanine level is available to rent during our show. It is just the right size for a group of 25-30 or smaller. Inside the suite is space for a dinner or reception with bar service; there are chairs in front of the Suite that provide an excellent view of the stage. Inside the Suite is also a private restroom.
Food and beverage services are provided by Monell’s Dining & Catering – all arrangements are made through us. No food or alcohol may be brought in by the client or other outside source.
See the Group Sales section on our website for more information.
Absolutely. Please contact firstname.lastname@example.org for a discounted rate on blocks of tickets.
Music City Roots, the Concessions area, and the Bar take all major credit and debit cards. There is also an ATM onsite inside the Factory, just down the hall from our show.
We are happy to do a quote for you and your group for shuttles, limousines, and town cars. We can pick you up from any location in Middle Tennessee. Contact email@example.com for a quote.
We use multiple cameras to film every show we do. We want you to enjoy the show but ask that you keep voice at a low level and silence your cell phone. If you have a reserved seat we need you in it by the time the show starts – nothing looks worse on a camera shot than an empty seat! Once the show begins, if the venue is getting full we reserve the right to pull reserved signs and open those seats up to all attendees.
We encourage all of our artists to bring merchandise to sell at the shows. We have a designated area near the main entrance where they set up and sell their CDs, apparel, and other products. Each artist handles his own monies so we cannot guarantee that an artist will take credit cards. There is an ATM inside the Factory, just down the hall from our show location.
We have Music City Roots merchandise available in our Retail Store; we set up our merch kiosk inside Liberty Hall during the show. T-shirts, hoodies, CDs, koozies, and more are available.
Most artists go to the merchandise area during or after the show, to meet their fans and sell merchandise. We cannot promise on behalf of any artist that they will come out after a show…. please understand that sometimes an artist must leave immediately after the show to travel to the next town, they may not be feeling well… any number of reasons they cannot visit with fans.
Jim Lauderdale usually is around to say hello and he doesn’t mind autographs or photos.
Going backstage is not allowed.
Yes, but please do not use a flash – because we are filming the show it can sometimes affect the camera shots. BE RESPECTFUL to those around you when taking photos – no one wants to sit behind someone’s phone being held up all night!
Our team is very selective as to who will appear on Music City Roots. We curate every show to make sure it is a well-balanced offering of different genres of music. We listen to submissions, we work with reputable booking agents, and we bring our own favorites to the table. We receive a large volume of requests to be on the show and are not taking submissions at this time.
Please complete the Media Credentials application . Media accreditation is reserved for working members of the media. We appreciate all media coverage of our show and provide one comp ticket per person. Guidelines are detailed on the application.
We love supporting charitable causes in our community. Please send your request to firstname.lastname@example.org, along with a brief description of the organization and event, and include a donation form. Based on the type of event, we will donate either a bundle of show tickets or a gift basket featuring products from our retail line and sponsors/partners.
We pride ourselves on the many students who have enhanced their resumes by being an intern for our company. Some have gone on to amazing careers, some have even been hired by us! We take teaching the next generation very seriously and hope you will consider interning for us. We regularly have opportunities for audio and video engineering, lighting, social media, graphics, marketing, promotions, PR, and entertainment law (as it relates to contracts and publishing rights). Please send your resume to email@example.com
On occasion we may need volunteers for MCR or other events that we produce. We will post these requests on Social Media and on our website, so watch for those opportunities to arise.