+ Tickets/Seating

How do I get tickets for Music City Roots?

Tickets are available through our website, our Roots Radio Store inside the Factory, and at the Visit Franklin Visitor Center. If a show has not sold out, General Admission tickets will be available at the door.

The Roots Radio Store is open 10:00am-4:00pm Monday-Friday, and 10:00am-2:00pm on Saturday.

Our box office opens on show day at 6:00pm.

What time does the show start?

Doors open at 6pm CST, show starts at 7pm and lasts about 2-2 ½ hours.

Is there seating available?

With the exception of a limited number of reserved seats, the seating is General Admission.

The purchase of a General Admission ticket does NOT guarantee you a seat. We set as many chairs as the room and flow allow, but there is also plenty of standing room at the back of the room and on the Mezzanine (when it is not in use for a private group event).

All general admission seating is on a first come first serve basis. We recommend getting to Liberty Hall as close to 6 pm as possible. For a show that is anticipated to sell out, we have seen guests start lining up as early as 5:00pm.

How do the reserved seats work?

A limited number of reserved seats are available for each show – these are purchased only through the MCR website or the Visit Franklin Visitor Center. The reserved seat ticket is $15.00. Your name will be on your seat and one of our box office associates will escort you to it when you arrive. If you purchased a reserved seat, we ask that you be in your seat no later than 7:00pm.

For those with a reserved seat through our limited guest list: as a courtesy to our other guests, if you are not seated by show time we cannot guarantee that unclaimed reserved seats will be held.

Who gets on the Guest List?

Because all of our gate revenue is shared by the artists, we limit our Guest List to Music City Roots’ sponsors and partners. We do allow a certain number of guest list spots for our artists; this is detailed in advance communications with artists and their management.

Being on the guest list does not guarantee a seat, access to the Artist/Sponsor Reception, complimentary food and beverage, or backstage admittance.

Handicap Seating/Accessibility

In compliance with ADA regulations, we will accommodate for handicap seating. We request that you contact us prior to the show date (info@musiccityroots.com – please put HANDICAP SEATING REQUEST in the subject line), so we may assign a seating area to you. Because the room is set specifically for our show with rows of chairs, and that it is mostly a General Admission show, we do not have a separate Handicap Seating section. We will insure that you will have a seat with a good view of the stage but because we cannot move chairs or block aisles, it is helpful for us to know ahead of time so we may properly accommodate you.

The Factory and Liberty Hall are accessible on ground level. There are no steps from the parking lot to enter the building or the hall. There is ample handicap parking and ramps around the building. Access to the Mezzanine is via an elevator or by two stairwells.

Service animals are welcome but need to be identified as such; all other pets are prohibited inside the building.

Is this show only open to 21-and-over, or are kids allowed?

Music City Roots is a very family-friendly show. All ages are welcome and encouraged to attend to enjoy the music that we present each week. We ask that little ones be accompanied at all times by an adult.


Unless a show is cancelled, there will be NO refunds. NO exceptions.

If something arises and you are unable to attend the show for which you bought a ticket, we may be able to exchange your ticket for another show date. You must communicate your request to us no less than 24 hours prior to show time (send request to info@musiccityroots.com with TICKET EXCHANGE in the subject line). We cannot guarantee this for all shows.

Picking up Tickets at Will Call

If you have ordered your tickets over the internet and chosen not to print them out at home, you must pick up your tickets at our Roots Radio Store (in the Factory across from Liberty Hall) or at the box office on the night of the show.

In order to pick up tickets, the purchaser must present a valid picture ID matching the name on the order.

The Roots Radio Store is open 10:00am-4:00pm Monday-Friday, and 10:00am-2:00pm on Saturday. The box office is open on show day at 6:00pm.

Will my credit card information be safe?

Yes. All credit card transactions at musiccityroots.com occur on a secure server. You can tell your purchase is secure by starting the Buy Tickets process and clicking on the GeoTrust icon.

Do you offer reserved tables?

Seating for the show is theater-style – rows of chairs on the main floor. Tables are only used for dining and concessions service. Some tables are reserved for the Family Style Dining package – although the package includes a reserved seat in the audience, some may choose to stay at their dinner seat.

Am I guaranteed a seat with my family and friends?

The only way we know who would need to sit together is if the reserved seat tickets are purchased under one name. Otherwise we have no way of knowing seating location requests.

Discounted student tickets

Student tickets are not sold online – to receive the student discount, you must present a valid student ID at the door. NO exceptions.

Kids 12 years old and younger get in free with parent/guardian who has purchased a ticket.

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